FAQ
The pac is the Best Baseball Cap carrier Case! The pac showcases and displays your prized caps and protects them against damage, dust, dirt and moisture, all while holding them in their optimum shape.
PRODUCTS
HATPAC
What does the pac do?
It protects your caps from damage, dust and keeps them fresh
How many caps can it store?
What types of caps can it store?
The pac can store all cap types - Snapbacks, Fitted, Five-panel, Trucker (Curved Peak)
What size caps can it store?
The pac can store all cap sizes - S/M/L/XL
Does the pac come in different colors?
We currently dont offer this option, however, it can come in any color which can be opaque or transparent
What does the form inside the pac do?
The form inside the case protects the shape of the caps and has a slot for either an oderiser or deodorizer
How do you use the form inside the pac?
The form is adjustable and should be adjusted based on the number of caps you have inside the case
What's the product dimensions?
The pac dimensions are 31cm x 14cm x 21cm
What's the weight of the product?
The pac weighs 780g
What materials is the product made from?
The pac is made from ABS Plastic which is 100% Recyclable
DEODERIZER
What is the deodorizer?
It's an insert that removes odors and draws moisture away from your caps for ultimate freshness
What is the deodorizer made from?
The deodorizer's are made from carbon impregnated non-woven polyester fiber
How long does the deodorizer last?
The deodorizer's last upto 4 weeks and will need to be rotated for maximum effect
Does the pac come with a deodorizer?
The pac comes with 1 x deodorizer which is FREE
Where can I purchase the deodorizers?
The deodorizers can be purchased on our store and come in packs of two
ODERISER
What is the oderiser?
It's an insert that allows you to spray any scent onto it thus keeping your caps smelling fresh
What is the oderiser made from?
The oderiser are made from a special cotton paper board
How long does the oderiser last?
The oderiser lasts upto 4 weeks and will need to be rotated for maximum effect
Where can I purchase the oderiser?
The oderiser can be purchased on our store and come in packs of two
HOW DO PEOPLE USE THEIR PAC
Can you use for traveling?
The pac is ideal for traveling since it is compact and lightweight
Can you give an example of how its used for travelling?
The pac can be carried inside a car, suitcase, backpack, sports bag or hand
Can you hang on the wall or other surface?
The pac can be hanged on the wall, behind doors, wardrobe
Can you stack the pac?
PURCHASES
What are my payment options? We accept all major credit cards through Visa, Mastercard, Shopify, Amazon Pay, Google Pay, Apple Pay and PayPal.
When will my credit card be charged? Your credit card will be charged once your order has been placed.
PRE-ORDERS
What is a pre-order?
PACFINITY LTD may choose to offer new products on pre-order. This means that you can purchase the product in advance with PACFINITY LTD. PACFINITY LTD will notify you via email when your pre-ordered item becomes available. It is the customers responsibility to read and understand this information before proceeding to place a pre-order.
When you pre-order an item from PACFINITY LTD it is reserved exclusively for you and the order is placed with the manufacturer. Your card is charged when the order is placed so the item is yours. Anything with a later ship date or release date is considered a pre-order.
Can I cancel my pre-order?
Yes pre-orders can be cancelled and are eligible for refund or exchange as per our sites refund policy. https://www.pacfinity.com/policies/refund-policy
Please note when ordering a 'pre-order' item, we ask that you check out and pay for the order separately to other items you would like to purchase. This will allow us to ship your other non pre-order items straight away.
RETURNS POLICY
What is the return policy?
The return policy lasts 30 days and we can offer you a full refund or exchange.
REFUND POLICY
Please see www.pacfinity.com/policies/refund-policy
SHIPPING POLICY
What are the shipping options?
What are the shipping fees?
What are the international taxes, duties, etc. that I have to pay?
When will I receive my order?
PROBLEMS WITH MY ORDER
What do I do if I never received my order?
What do I do if I received a defective order?
How do I make changes to an order I’ve already placed?
Where are you located?
How do I contact your company if my question isn’t answered here?
Please send an email to support@pacfinity.com or go to www.pacfinity.com/pages/contact-us