FAQ

The PAC products showcase, store and protect Footwear and Headwear against damage, dust, dirt and moisture, all while holding them in their optimum shape.

PRODUCTS

HATPAC

What does the pac do?
It protects your caps from damage, dust and keeps them fresh

How many caps can it store?

The pac can store upto 1-3 Baseball caps

What types of caps can it store?
The pac can store all cap types - Snapbacks, Fitted, Five-panel, Trucker (Curved Peak)

What size caps can it store?
The "HATPAC" can store all cap sizes - S/M/L/XL

Does the pac come in different colors?
We currently dont offer this option, however, it can come in any color which can be opaque or transparent

What does the form inside the pac do?
The form inside the case protects the shape of the caps and has a slot for either an oderiser or deodorizer

How do you use the form inside the pac?
The form is adjustable and should be adjusted based on the number of caps you have inside the case

What's the product dimensions?
The "HATPAC" dimensions are 31cm x 14cm x 21cm

What's the weight of the product?
The "HATPAC" weighs 780g

What materials is the product made from?
The "HATPAC" is made from 100% recyclable materials

DEODERIZER

What is the deodorizer?
It's an insert that removes odors and draws moisture away from your caps or sneakers for ultimate freshness

What is the deodorizer made from?
The deodorizer's are made from carbon impregnated non-woven polyester fiber

How long does the deodorizer last?
The deodorizer's last upto 4 weeks and will need to be rotated for maximum effect

Does the pac come with a deodorizer?
The pac comes with 1 x deodorizer which is FREE

Where can I purchase the deodorizers?
The deodorizers can be purchased on our store and come in packs of two


ODERISER

What is the oderiser?
It's an insert that allows you to spray any scent onto it thus keeping your caps smelling fresh

What is the oderiser made from?
The oderiser are made from a special cotton paper board

How long does the oderiser last?
The oderiser lasts upto 4 weeks and will need to be rotated for maximum effect

Where can I purchase the oderiser?
The oderiser can be purchased on our store and come in packs of two


HOW DO PEOPLE USE THEIR PAC PRODUCTS

Can you use for traveling?
The "HATPAC" is ideal for traveling since it is compact and lightweight

Can you give an example of how its used for travelling?
The "HATPAC" can be carried inside a car, suitcase, backpack, sports bag or hand

Can you hang on the wall or other surface?
The "HATPAC" can be hanged on the wall, behind doors, wardrobe.

Can you stack the PAC products?

The "HATPAC" and "SNEAKERPAC" products are stackable and space efficient

 

PURCHASES

What are my payment options? We accept all major credit cards through Visa, Mastercard, Shopify, Amazon Pay, Google Pay, Apple Pay and PayPal.

When will my credit card be charged? Your credit card will be charged once your order has been placed.

 

PRE-ORDERS

What is a pre-order?

PACFINITY LTD may choose to offer new products on pre-order. This means that you can purchase the product in advance with PACFINITY LTD. PACFINITY LTD will notify you via email when your pre-ordered item becomes available. It is the customers responsibility to read and understand this information before proceeding to place a pre-order.

When you pre-order an item from PACFINITY LTD it is reserved exclusively for you and the order is placed with the manufacturer. Your card is charged when the order is placed so the item is yours. Anything with a later ship date or release date is considered a pre-order.

​Can I cancel my pre-order?
Yes pre-orders can be cancelled and are eligible for refund or exchange as per our sites refund policy. https://www.pacfinity.com/policies/refund-policy

Please note when ordering a 'pre-order' item, we ask that you check out and pay for the order separately to other items you would like to purchase. This will allow us to ship your other non pre-order items straight away.

RETURNS POLICY

What is the return policy?
The return policy lasts 30 days and we can offer you a full refund or exchange.

REFUND POLICY
Please see www.pacfinity.com/policies/refund-policy


SHIPPING POLICY

What are the shipping options?

We use Amazon FBA to fulfill orders to guarantee fast delivery to our customers

What are the shipping fees?

There are no shipping fees for UK customers, all shipping is FREE

What are the international taxes, duties, etc. that I have to pay?

We do not currently offer international shipment - Shipping options for EU/US COMING SOON!

When will I receive my order?

For all UK Mainland orders these will arrive within 1-3 days


PROBLEMS WITH MY ORDER

What do I do if I never received my order?

Please send an email to support@pacfinity.com or go to www.pacfinity.com/pages/contact-us

What do I do if I received a defective order?

Please contact us immediately and someone will contact you so we can send a replacement

How do I make changes to an order I’ve already placed?

Please send an email to support@pacfinity.com or go to www.pacfinity.com/pages/contact-us

Where are you located?

We are a UK company based in London. For more info go to www.pacfinity.com/pages/about-us

How do I contact your company if my question isn’t answered here?
Please send an email to support@pacfinity.com or go to www.pacfinity.com/pages/contact-us