FAQ – PAC

FAQ

PURCHASES

What are my payment options?

We accept all major credit cards through Visa, Mastercard, Shopify, Amazon Pay, Google Pay, Apple Pay and PayPal.

When will my credit card be charged?

Your credit card will be charged once your order has been placed.

Do I have to pay custom and import taxes?

No. The prices reflected on the Pacfinity website are delivered duty paid.

 

PRE-ORDERS

What is a pre-order?

PACFINITY LTD may choose to offer new products on pre-order. This means that you can purchase the product in advance with PACFINITY LTD. PACFINITY LTD will notify you via email when your pre-ordered item becomes available. It is the customers responsibility to read and understand this information before proceeding to place a pre-order.

When you pre-order an item from PACFINITY LTD it is reserved exclusively for you and the order is placed with the manufacturer. Your card is charged when the order is placed so the item is yours. Anything with a later ship date or release date is considered a pre-order.

Can I cancel my pre-order?
 
Yes pre-orders can be cancelled and are eligible for refund or exchange as per our sites refund policy. https://www.pacfinity.com/policies/refund-policy

Please note when ordering a 'pre-order' item, we ask that you check out and pay for the order separately to other items you would like to purchase. This will allow us to ship your other non pre-order items straight away.